Returns Policy
1. Introduction
Our transactions are business to business sales. We aim to ensure our business customers are satisfied with their purchases. If you need to return an item, please review the following policy.
2. Returns
2.1. Eligibility for Returns
Items can be returned within 30 days of receipt if they are faulty, not as described, or do not perform as expected.
2.2. Non-Returnable Items
Certain items cannot be returned unless they are faulty. These include:
- Custom-made or personalised items
- Perishable goods
3. Process for Returns
3.1. Initiating a Return
To initiate a return, contact our customer service team at [sales@neem-cake.co.uk] with your order number and details of the item you wish to return.
3.2. Returning the Item
Once your return is approved, you will receive instructions on how to send the item back to us. Ensure the item is securely packaged to avoid damage during transit.
3.3. Refunds
Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.
4. Exchanges
If you wish to exchange an item, please follow the same process as for returns. Once we receive the returned item, we will send out the replacement.
5. Terms and Conditions
5.1. Inspection and Acceptance
Goods must be inspected upon receipt. Any issues must be reported within 7 days. Acceptance of goods is confirmed if no issues are reported within this period.
5.2. Liability
Our liability for any returned items is limited to the purchase price of the item. We are not responsible for any indirect or consequential losses.
6. Contact Us
If you have any questions about our returns policy, please contact us at [sales@neem-cake.co.uk]